Shipping and Delivery Policy
SHIPPING AND DELIVERY POLICY
Effective Date: September 5, 2025
OVERVIEW
Bryant’s Woodwork, operating online as Custom Catering Carts, produces handcrafted, made-to-order catering carts, accessories, and related products.
This policy explains our production estimates, shipping procedures, delivery responsibilities, tracking, damaged shipments, missing packages, and local pickup procedures.
Please review this policy before placing an order.
SHIPPING AREA
We currently ship physical products only within the United States.
Orders to Alaska, Hawaii, U.S. territories, remote locations, or locations requiring special delivery services may incur additional shipping charges.
Shipping to Hawaii commonly requires an additional charge of approximately $300 to $500, depending on the order, package dimensions, carrier, and destination.
Any additional shipping charge must be approved and paid before the order is shipped.
MADE-TO-ORDER PRODUCTION
Our catering carts and many accessories are made to order. They are not normally stocked for immediate shipment.
Production time begins after:
• The order or invoice has been paid as required
• All product selections have been confirmed
• Required measurements and customization details have been received
• Usable logo or branding files have been provided
• Any necessary design approval has been completed
Delays in receiving measurements, selections, branding files, approvals, or payments may delay production and shipment.
PRODUCTION ESTIMATES
Production times vary by product, design, customization, order volume, and material availability. The estimated production timeframe for each product is displayed on its individual product page, quote, invoice, or order confirmation.
Custom dimensions, specialized serving tops, custom branding, unusual colors, and structural modifications may require additional production time. Production does not begin until all required selections, measurements, files, approvals, and payments have been received.
All production timeframes are estimates unless Bryant’s Woodwork expressly guarantees a completion date in writing.
Production times may vary according to:
• Order volume
• Product design and customization
• Material availability
• Paint and finish curing time
• Equipment maintenance or failure
• Severe weather
• Carrier availability
• Other circumstances outside our reasonable control
Production and shipping dates are estimates unless Bryant’s Woodwork expressly guarantees a specific date in writing.
RUSH ORDERS
Rush production is available only when approved by Bryant’s Woodwork before purchase or in writing afterward.
Paying for expedited shipping does not automatically shorten production time.
A rush fee or expedited-shipping charge does not create a guaranteed delivery date unless a specific guaranteed date is provided in writing by Bryant’s Woodwork.
SHIPPING AND TRANSIT TIMES
After production is complete, most orders are shipped using a commercial parcel carrier.
Estimated transit time is generally three to five business days after the carrier accepts the shipment.
Transit estimates do not include weekends, holidays, production time, carrier delays, severe weather, or other events outside our control.
An order is not considered shipped merely because a shipping label has been created. The order is considered shipped after the carrier has received and scanned the package.
TRACKING INFORMATION
Tracking information will be sent to the email address or telephone number associated with the order when available.
Tracking may initially show “Label Created,” “Pre-Shipment,” or a similar status before the carrier performs its first physical scan.
Customers are responsible for monitoring tracking and making reasonable arrangements to receive their packages.
DO NOT SCHEDULE EVENTS BASED ON ESTIMATES
Customers should not schedule events, accept business commitments, or make other time-sensitive arrangements based solely on an estimated production or delivery date.
Please wait until you have received active carrier tracking showing that the shipment is in the carrier’s possession.
Bryant’s Woodwork is not responsible for lost income, missed events, lost business opportunities, rental expenses, or other indirect or consequential losses resulting from production or carrier delays, to the extent permitted by law.
MULTIPLE PACKAGES
Catering carts are disassembled for safer and more practical shipment and normally arrive in more than one box.
The cart body, top, base, shelf, wings, hardware, branding, umbrella, and other accessories may be divided between packages or shipped separately.
Packages belonging to the same order may be scanned, transported, and delivered at different times.
Receiving one package does not necessarily mean the remaining components are missing. Customers should review all tracking numbers and allow the carrier to complete delivery before reporting missing packages.
Some assembly is required. Assembly hardware may be packaged separately within the shipment.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address, including:
• Recipient’s name
• Street address
• Apartment, suite, or unit number
• City, state, and ZIP code
• Working telephone number
Bryant’s Woodwork is not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.
Contact us immediately if an address needs to be changed.
Once an order has entered production or a shipping label has been created, an address change may not be possible. Carrier address-correction fees, rerouting fees, return charges, and reshipping costs caused by an incorrect customer-provided address may be charged to the customer.
DELIVERY
Delivery dates and times shown by the carrier are estimates controlled by the carrier.
Bryant’s Woodwork cannot guarantee the exact date or time a carrier will deliver a shipment.
Customers should provide a secure location where packages can be delivered and should retrieve packages promptly after delivery.
If tracking shows a package as delivered but it cannot be located, the customer should:
• Check around the delivery location
• Ask household members, employees, or neighbors
• Check with the property manager or front office, when applicable
• Contact the carrier
• Notify Bryant’s Woodwork promptly if the package remains missing
Bryant’s Woodwork will assist with a carrier claim when appropriate, but carrier investigations and claim decisions may require additional time.
FAILED OR REFUSED DELIVERY
Customers are responsible for monitoring tracking and making reasonable efforts to accept delivery.
Additional charges resulting from refused delivery, repeated unsuccessful delivery attempts, failure to retrieve a held package, an incorrect address, or a customer-requested reroute may be charged to the customer.
Refusing delivery does not automatically cancel an order or qualify the customer for a refund.
Any returned shipment remains subject to our Refund, Return, and Cancellation Policy.
INSPECTING YOUR DELIVERY
Inspect all packages and products promptly after delivery.
Before discarding the packaging, confirm that all boxes and components listed in the order have been received.
Keep all boxes, foam, wrapping, shipping labels, and other packaging until the cart has been inspected, assembled, and confirmed to be free from shipping damage.
SHIPPING DAMAGE
Shipping damage must be reported within 72 hours of delivery.
The customer must provide clear photographs of:
• The damaged product or component
• The specific damaged area
• The inside and outside of the shipping box
• The shipping label
• The foam, wrapping, and other packaging materials
Do not discard packaging or attempt a repair before receiving instructions from Bryant’s Woodwork.
Minor cosmetic damage and repairable surface imperfections are handled according to our Refund, Return, and Cancellation Policy.
Non-repairable damage, including cracked or broken laminate, split or broken wood, structural damage, or damage preventing safe assembly or normal use, will be evaluated for repair or replacement of the affected component.
When replacing an individual top, wing, panel, shelf, base, or other component will fully resolve the problem, Bryant’s Woodwork may replace that component rather than replace the entire cart.
Bryant’s Woodwork will pay approved replacement-shipping costs when damage resulted from shipping, a qualifying product defect, or our error.
MISSING COMPONENTS
Missing packages, parts, hardware, or accessories must be reported within 72 hours after the carrier indicates that all packages associated with the order have been delivered.
Before reporting a missing component, customers should:
• Open and inspect every package
• Check all packing materials
• Review all tracking numbers
• Confirm whether any package is still in transit
After confirming that an item is missing, Bryant’s Woodwork will arrange shipment of the required component when appropriate.
CARRIER DELAYS AND EVENTS OUTSIDE OUR CONTROL
Bryant’s Woodwork is not responsible for carrier delays caused by severe weather, natural disasters, transportation interruptions, labor disruptions, holidays, incorrect routing, government actions, or other circumstances outside our reasonable control.
We will provide available tracking information and assist with legitimate carrier inquiries or claims.
LOCAL PICKUP
Local pickup may be available when approved in advance.
Pickup is by appointment only. Customers should not travel to collect an order until Bryant’s Woodwork confirms that the complete order is ready and provides pickup instructions.
Customers are responsible for bringing a suitable vehicle, straps, padding, and other materials required to transport the product safely.
Bryant’s Woodwork is not responsible for damage caused by improper loading, securing, transportation, or unloading after the product has been accepted by the customer.
RELATED POLICIES
Returns, cancellations, cosmetic damage, repair authorization, replacements, refunds, and warranty claims are governed by our Refund, Return, and Cancellation Policy.
By placing an order, the customer acknowledges that production and delivery dates are estimates unless expressly guaranteed in writing.
CONTACT INFORMATION
For shipping or delivery assistance, contact:
Bryant’s Woodwork
Custom Catering Carts
Website: customcateringcarts.com
Email: support@bryantswoodwork.com
Phone or Text: 601-517-2526
Please include your name, order number, tracking number, and photographs when applicable.