Refund Policy
A legal disclaimer
LEGAL DISCLAIMER
This Refund Policy is provided for general informational purposes and forms part of the terms governing purchases from Bryant’s Woodwork. Nothing in this policy is intended to limit or waive any consumer rights that cannot legally be limited or waived under applicable federal, state, or local law. If any provision of this policy conflicts with applicable law, the applicable law will control.
Refund, return, cancellation, exchange, damage, and replacement requests are evaluated according to the product type, condition, customization, production status, shipping circumstances, and the policy in effect when the order was placed.
Bryant’s Woodwork may update this policy from time to time. Changes will apply to future purchases and will not retroactively change the terms accepted for an existing order unless required by law or agreed to by both parties.
Customers should contact Bryant’s Woodwork directly with questions or concerns before initiating a return, payment dispute, or other claim.
REFUND, RETURN, AND CANCELLATION POLICY
Effective Date: September 7, 2025
OVERVIEW
Bryant’s Woodwork creates handcrafted, made-to-order catering carts, accessories, custom products, and digital plans. Return and cancellation eligibility depends on whether the product is standard, customized, made to order, or digital.
Please review this policy before completing your purchase. Contact us promptly if you have questions or experience a problem with your order.
STANDARD PRODUCTS
Eligible standard products may be returned if they are unused, undamaged, and returned in their original packaging.
Contact Bryant’s Woodwork within 48 hours of delivery to request a return or exchange.
Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.
The product must be securely packaged for return. The customer is responsible for damage caused by improper return packaging.
Original shipping charges and optional expedited-shipping fees are nonrefundable unless the return resulted from an error by Bryant’s Woodwork or shipping damage covered under this policy.
CUSTOM AND MADE-TO-ORDER PRODUCTS
Products involving custom dimensions, colors, serving-top layouts, branding, logos, structural modifications, or other nonstandard requests are considered custom products.
A custom order canceled within 48 hours of purchase may qualify for a full refund.
If canceled more than 48 hours after purchase but before production begins, the customer may receive a refund equal to two-thirds of the amount paid.
Once design work, material preparation, cutting, finishing, branding, or other production has begun, custom orders cannot normally be canceled, returned, or refunded.
Nothing in this section limits any rights that cannot legally be waived, including rights involving products that are defective, materially different from what was ordered, or subject to legally required remedies.
DIGITAL PRODUCTS
Downloaded digital plans, files, templates, or other digital products are nonrefundable.
If a digital product has not been downloaded, a cancellation and refund may be requested within 48 hours of purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Inspect all packages and products immediately after delivery.
Shipping damage, missing parts, defects, or incorrect items must be reported within 72 hours of delivery.
Keep all original boxes, foam, wrapping, labels, and other packaging until the claim has been resolved.
We may request clear photographs of:
• The damaged or incorrect product
• The inside and outside of each shipping box
• Shipping labels
• Packaging materials
• The specific damaged or missing area
Depending on the circumstances, Bryant’s Woodwork may provide replacement parts, repair assistance, a replacement product, or another appropriate remedy.
When a covered replacement or repair is approved because of shipping damage, a product defect, or our error, Bryant’s Woodwork will pay the applicable replacement-shipping cost.
A full replacement or refund may require the original product or damaged components to be returned for inspection.
MISSING PARTS
Report missing components within 72 hours of delivery.
After confirming the missing items, Bryant’s Woodwork will ship the required replacement parts. Assembly hardware, accessories, branding, and other components may sometimes arrive in a separate package.
RETURN AUTHORIZATION
Do not ship a product back without contacting Bryant’s Woodwork and receiving return instructions.
Unauthorized returns may be refused, delayed, or returned to the sender.
Approved returns must be shipped to the address provided in the return instructions. Do not send returns to an address listed on a shipping label without authorization.
INSPECTION AND REFUNDS
All returned physical products are inspected before a refund is approved.
Products showing use, unauthorized modifications, improper assembly, missing components, customer-caused damage, or inadequate return packaging may be denied a refund or subject to a deduction reflecting the loss in value or repair cost.
When a refund is approved, it will be issued to the original payment method. Bryant’s Woodwork will initiate the refund within seven business days after accepting and inspecting the return. Additional processing time may be required by the customer’s bank or payment provider.
PRODUCTION AND SHIPPING DELAYS
Production and delivery timeframes are estimates unless Bryant’s Woodwork expressly provides a guaranteed date in writing.
Customers should not schedule events based solely on estimated production or delivery dates. Please wait until active carrier tracking has been received.
If we cannot ship within the timeframe promised at purchase, we will provide an updated shipping estimate and any cancellation or refund options required by applicable law. When customer consent to a revised shipping date is required, the order will not continue without that consent.
WARRANTY LIMITATIONS
Bryant’s Woodwork provides a one-year limited warranty against qualifying defects in materials or workmanship under normal use.
The warranty does not cover ordinary wear, misuse, improper assembly, overloading, unauthorized modifications, accidental damage, prolonged weather exposure, standing water, improper cleaning, or failure to follow care and storage instructions.
Replacement parts or repair may be provided when appropriate. A warranty claim does not automatically qualify for a full refund.
HOW TO REQUEST ASSISTANCE
To request a cancellation, return, replacement, or damage review, contact:
Bryant’s Woodwork
Email: support@bryantswoodwork.com
Phone or Text: 601-517-2526
Include your name, order number, explanation of the request, and any required photographs.
LEGAL DISCLAIMER
Nothing in this policy is intended to limit or waive consumer rights that cannot legally be limited or waived under applicable federal, state, or local law. If any provision conflicts with applicable law, the applicable law will control.
Bryant’s Woodwork may update this policy periodically. Changes apply to future purchases and will not retroactively change the policy governing an existing order unless required by law or agreed to by both parties.